Privacy Policy


Effective Date: June 27, 2026

LuDog Pet Care LLC (“LuDog,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, ludog.co (“Website”).

This Website Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.

By using this Website, you agree to the practices described below.

1. Information We Collect

Information You Provide

When using our Website, you may voluntarily provide:

  • Name

  • Email address

  • Telephone number

  • Home address

  • Pet information

  • Emergency contact information

  • Messages submitted through contact forms

  • Booking requests

  • Employment applications

  • Newsletter subscriptions

You are not required to provide personal information simply to browse our Website.

Information Collected Automatically

When you visit our Website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Screen resolution

  • Website pages visited

  • Time spent on pages

  • Referral website

  • Clickstream data

  • General geographic location (city/state)

  • Cookies and similar technologies

This information helps us improve Website performance and user experience.

2. Cookies

Our Website uses cookies and similar technologies to:

  • remember your preferences;

  • improve Website functionality;

  • analyze visitor behavior;

  • measure advertising effectiveness;

  • maintain secure sessions.

You may disable cookies through your browser settings, although some Website features may not function correctly.

3. Analytics

We may use analytics services, such as Google Analytics, to understand how visitors use our Website.

Analytics may collect information including:

  • pages viewed;

  • visit duration;

  • navigation patterns;

  • approximate location;

  • device type.

These analytics do not identify you personally unless you voluntarily provide identifying information elsewhere on the Website.

4. Booking Information

If you request services through our Website, we may collect information necessary to:

  • schedule appointments;

  • create your client account;

  • maintain pet care records;

  • communicate regarding bookings;

  • provide visit reports.

Booking information may include information about your pets, home, emergency contacts, and veterinary preferences.

5. Payments

Online payments may be processed by trusted third-party payment providers.

LuDog does not store complete payment card numbers or sensitive financial credentials on its Website.

Payment providers maintain their own privacy and security practices.

6. Communications

If you submit a form or create an account, we may contact you regarding:

  • booking confirmations;

  • appointment reminders;

  • invoices;

  • visit updates;

  • service notifications;

  • customer support.

With your consent, we may also send:

  • newsletters;

  • promotions;

  • seasonal pet care tips;

  • company announcements.

You may unsubscribe from marketing emails at any time.

7. Photographs

If you choose to share photographs through our Website, or if LuDog uploads photographs from completed visits to your client account, those images are used to:

  • document completed services;

  • provide visit reports;

  • improve customer service.

Marketing use of pet photographs occurs only with your consent or as otherwise authorized in your client agreement. You may revoke that permission at any time for future use.

8. How We Use Information

We use collected information to:

  • operate our Website;

  • process bookings;

  • respond to inquiries;

  • improve our services;

  • personalize user experience;

  • prevent fraud;

  • maintain security;

  • comply with legal obligations.

9. Sharing Information

We do not sell your personal information.

We may share information only with trusted third parties as necessary to operate our business, including:

  • payment processors;

  • scheduling and booking platforms;

  • cloud hosting providers;

  • email communication services;

  • mapping services;

  • veterinarians during emergencies;

  • insurance providers when necessary;

  • legal authorities when required by law.

These providers are expected to protect your information and use it only for authorized purposes.

10. Data Security

LuDog uses commercially reasonable administrative, technical, and physical safeguards to protect personal information.

However, no Website or electronic transmission is completely secure. You acknowledge that internet communications carry inherent security risks.

11. Data Retention

We retain information only for as long as reasonably necessary to:

  • provide services;

  • maintain business records;

  • satisfy legal obligations;

  • resolve disputes;

  • support insurance and tax requirements.

Information is securely deleted or anonymized when no longer required, where practical.

12. Your Privacy Rights

Subject to applicable law, you may request to:

  • access your personal information;

  • correct inaccurate information;

  • update your information;

  • request deletion of personal information, where legally permitted;

  • withdraw consent for marketing communications.

Requests may be submitted using the contact information below.

13. Children’s Privacy

Our Website is intended for adults seeking pet care services.

We do not knowingly collect personal information from children under 13 years of age.

If we learn that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.

14. Third-Party Links

Our Website may contain links to third-party websites, including:

  • social media platforms;

  • payment providers;

  • review sites;

  • veterinary resources.

LuDog is not responsible for the privacy practices or content of third-party websites.

15. Do Not Track

Some web browsers offer a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to these signals, our Website may not respond to all Do Not Track requests.

16. International Visitors

Our Website is operated from the United States and is intended primarily for users located within the United States.

By using the Website from another country, you consent to the transfer and processing of your information in the United States.

17. Changes to This Policy

We may update this Privacy Policy periodically.

The updated version will be posted on this page with a revised Effective Date.

Continued use of the Website after changes become effective constitutes acceptance of the revised policy.

18. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

LuDog Pet Care LLC

Fernandina Beach, Florida

Email: hello@ludog.co

Website: ludog.co

Your Consent

By accessing or using ludog.co, submitting a contact form, requesting services, or creating an account, you acknowledge that you have read and understood this Website Privacy Policy and consent to the collection and use of your information as described herein.